NJDevilsGreg Posted September 6, 2015 Report Share Posted September 6, 2015 Let me preface this by saying this is the first time I've used them. I've received the email asking for payment. Am I paying before or after any work has been done to my jersey? I'm asking because it has been about 2 weeks since I've made payment and nothing has shown up. Quote Link to comment Share on other sites More sharing options...
LAK74 Posted September 6, 2015 Report Share Posted September 6, 2015 I've never been charged until my stuff was finished and ready to ship. Immediately after my card is charged, I've always received a shipping notice with tracking info. How long ago did you send in your stuff? Quote Link to comment Share on other sites More sharing options...
NJDevilsGreg Posted September 6, 2015 Author Report Share Posted September 6, 2015 It was towards the end of June Quote Link to comment Share on other sites More sharing options...
AngeloS76 Posted September 6, 2015 Report Share Posted September 6, 2015 Give them a call, they might have overlooked it Quote Link to comment Share on other sites More sharing options...
LAK74 Posted September 6, 2015 Report Share Posted September 6, 2015 I agree, it sounds like your order is complete and probably should have been shipped already. Quote Link to comment Share on other sites More sharing options...
NJDevilsGreg Posted September 6, 2015 Author Report Share Posted September 6, 2015 I sent a message to them through their website. I probably won't hear back since it's a holiday weekend but I'll definitely give a call on Tuesday if I hear nothing back. I really hope they just overlooked it and it's nothing too serious Quote Link to comment Share on other sites More sharing options...
mfitz804 Posted September 6, 2015 Report Share Posted September 6, 2015 Yes, they only send the invoice once the work is done. You should have received a shipping confirmation within a day or two of paying. I've had them do at least 30 jerseys, and I had it happen one time that I paid and it slipped through the cracks and it didn't ship. I emailed and it was shipped within an hour. But that wasn't on a holiday weekend. Quote Link to comment Share on other sites More sharing options...
NJDevilsGreg Posted September 8, 2015 Author Report Share Posted September 8, 2015 Heard back from Josh this morning. He said he had lost 2 people without notice in his shipping department and he's trying to recover. He told me he'd get it out as soon as he can. Quote Link to comment Share on other sites More sharing options...
mfitz804 Posted September 8, 2015 Report Share Posted September 8, 2015 I guess stuff like that happens. Probably a bad time to lose employees, this is when they are busiest. Quote Link to comment Share on other sites More sharing options...
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